Tier 1 Customer Care Specialist

About the role

As a Tier 1 Customer Care Specialist you will deliver world‑class support to customers across phone, chat and email. You will use your product knowledge to resolve issues quickly and help customers get the most out of our expanding hardware and software suite.

Key responsibilities

• Answer incoming calls, chats and casework, providing accurate and timely solutions.
• Escalate and coordinate customer responses in line with company values and procedures.
• Continuously expand product knowledge through trainings, knowledge‑base articles and hands‑on experience.
• Maintain clear rationale for each step taken in the support process.

Required profile

• Minimum B2+ English proficiency.
• At least one year of experience in a customer‑facing BPO role.
• Ability to work independently, manage competing priorities and thrive in a changing environment.
• Strong communication, organizational and influencing abilities.

Required skills

• Experience with Apple laptops and Android‑based software.
• Familiarity with Toast‑native hardware.
• Proficiency using CRM platforms such as Salesforce or HubSpot.
• Knowledge of restaurant management software.