Tier 1 Basic Tech Support – Customer Care Specialist

About the role

As a Tier 1 Customer Care Specialist you will deliver world‑class support across phone, chat and email, helping customers use a rapidly expanding suite of hardware and software. The role involves a mix of scheduled training, production shifts and continuous learning.

Key responsibilities

• Answer inbound calls, chats and tickets, providing accurate and timely solutions.
• Escalate and coordinate complex issues in line with company values.
• Continuously expand product knowledge through trainings, knowledge‑base articles and hands‑on experience.

Required profile

• Minimum B2+ English proficiency.
• At least 1 year of experience in a bilingual call‑center environment.
• Technical background or related studies.
• Ability to work autonomously in a fast‑changing environment.

Required skills

• Experience with CRM platforms such as Salesforce or Hubspot.
• Hands‑on troubleshooting of Apple laptops and Android‑based software.
• Strong communication and organizational abilities.

What we offer

• Hybrid work model based on performance.
• Healthcare programs covering general medicine, psychology, nutrition and physiotherapy.
• Subsidised transportation to major Costa Rican cities.
• Performance and attendance bonuses, on‑site gym and cafeteria, and educational discounts.