Telefonista de Call Center

About the role

The Call Center Telephone Operator will be the first point of contact for prospective students joining Universidad Central. In this role, you will handle inbound calls, provide clear guidance, and share detailed information about the institution’s academic programs, benefits, and enrollment plans.

Key responsibilities

• Answer incoming calls from new‑admission students promptly and courteously.
• Advise callers on available degree programs, scholarship options, and student services.
• Deliver accurate information about university benefits, schedules, and enrollment procedures.
• Maintain up‑to‑date knowledge of all academic offerings and related benefits.
• Document each interaction in the system and forward complex inquiries to the appropriate department.
• Assist callers with scheduling campus visits or virtual information sessions when requested.

Required profile

• Strong verbal communication skills in Spanish.
• Ability to listen attentively and respond to student queries with clarity.
• Professional demeanor and a customer‑focused attitude.
• Capacity to work efficiently in a fast‑paced call‑center environment.
• Basic computer literacy for data entry and record‑keeping.

Required skills