Technical Team Lead

About the role

As a Technical Team Lead you will lead local Technical Associates and collaborate with a global support organization, ensuring high‑quality service for clients.

Key responsibilities

• Drive and manage team performance against KPIs.
• Handle escalated cases and urgent client requests.
• Facilitate career development and growth for employees.
• Maintain continuous communication channels for better employee relations.
• Ensure compliance with all organizational processes and procedures.
• Monitor processes, tools and people, and interact with client representatives.

Required profile

• 2+ years of experience, preferably in the technology industry.
• Strong phone presence and experience in high‑volume customer interaction environments.
• Conscientious, dependable, and effective team player with excellent communication skills.
• Ability to coach, drive performance and handle multiple tasks in real‑time scenarios.

Required skills

• Knowledge of current and emerging storage architectures (FC, iSCSI, NAS, OSD, SAN).
• Salesforce.com experience.
• Familiarity with VMware, Windows and UNIX OS variants (Linux, AIX, etc.).
• Understanding of NFS file systems and network environments.