Technical Support (VoIP)

net2phone

🇬🇧 English

VoIP TeamViewer AnyDesk Salesforce

Job description

About the role

We are looking for a Technical Support professional to assist our Business VoIP customers after installation. The role involves handling technical inquiries and issues via phone and email, ensuring a smooth post‑implementation experience.

Key responsibilities

Address customers' changing needs and technical questions that arise after deployment.
Identify appropriate hardware and software solutions for reported problems.
Troubleshoot and diagnose technical issues related to VoIP infrastructure.
Repair faults and guide customers through resolution steps.
Update ticketing systems with actions taken, escalating incidents when necessary.
Deliver high‑quality technical support combined with excellent customer service.

Required profile

Advanced English proficiency (B2+ or C1/C2).
Proven experience with VoIP technologies and troubleshooting.
Background in tech or desktop support, preferably working with physical phones and softphones.
Familiarity with remote desktop tools and help‑desk software.

Required skills

VoIP
TeamViewer
AnyDesk
Salesforce (desired)

Questions fréquentes

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Published 2 months ago

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