Technical Support Representative

About the role

Join Kyndryl as a Technical Support Representative and become the go‑to expert for both external and internal users. You will troubleshoot complex hardware, software and system issues, ensuring customers achieve their business outcomes.

Key responsibilities

• Diagnose and resolve escalated desktop hardware and software problems.
• Report critical design flaws, reliability issues and bugs to the appropriate teams.
• Perform Install, Move, Add, Change (IMAC) activities and data backup/restore tasks for client accounts.
• Maintain service‑level‑agreement (SLA) compliance for all support tickets.
• Develop a deep understanding of local and regional infrastructure and coordinate with cross‑functional contacts.

Required profile

• Strong technical aptitude with a passion for solving complex problems.
• Customer‑focused mindset and excellent communication skills.
• Growth mindset and willingness to continuously develop technical expertise.
• Experience in providing high‑quality technical assistance or help‑desk support.

Required skills

• Hardware troubleshooting
• Software troubleshooting
• IMAC (Install, Move, Add, Change) processes
• Data backup and restore procedures
• Cloud technologies

What we offer

• Extensive technical training, including cloud technology certifications.
• Opportunities for career advancement into advanced technical roles.
• Supportive, flexible work environment that prioritizes well‑being.