Technical Support Representative

About the role

Envista is seeking an entry‑level Technical Support Representative to assist customers using DEXIS dental imaging products. You will provide phone, email, chat and remote assistance, troubleshooting software, hardware and connectivity issues while developing your technical expertise in dental technology.

Key responsibilities

• Respond to customer inquiries about DEXIS products and services.
• Troubleshoot software, hardware, network and connectivity problems using available tools.
• Provide support via phone, email, chat and remote‑desktop sessions.
• Own each case from initial contact through resolution or appropriate escalation.
• Document interactions, troubleshooting steps and case updates in the designated system.
• Maintain professional, respectful and timely service for customers and internal teams.
• Continuously learn and expand knowledge across multiple products.
• Meet quality, productivity and service standards while seeking improvements.

Required profile

• High school diploma or equivalent.
• Experience in technical support, help‑desk or customer service environments.
• Ability to communicate clearly with users of varying technical skill.
• Willingness to work standard support hours, holidays and overtime as needed.

Required skills

• Basic computer hardware knowledge.
• Software installation and remote‑desktop support tools.
• Windows operating system and common Microsoft applications.
• Fundamental networking concepts: TCP/IP, LAN, DNS, client/server setup and user permissions.
• CompTIA A+ certification (preferred).
• CompTIA Network+ certification (preferred).
• MCSA certification (preferred).