Technical Support Engineer

About the role

We are seeking a highly technical Technical Support Engineer to assist enterprise customers with complex platform, infrastructure, and deployment issues on our AI vision platform running on Kubernetes. The role involves direct interaction with customers, reproducing environments, managing tickets, and communicating solutions.

Key responsibilities

• Provide technical support for Kubernetes‑based deployments, software, infrastructure, networking, hardware, and configuration issues.
• Engage with customers in technical discussions and troubleshooting sessions.
• Reproduce customer environments to diagnose and resolve problems.
• Manage support tickets and clearly communicate findings, workarounds, and resolutions.
• Collaborate with Engineering, Sales, and Customer Success teams, escalating complex issues and product bugs.

Required profile

• 2+ years of experience in Technical Support, preferably Tier 2/3.
• Strong hands‑on experience with Kubernetes in production environments.
• At least one relevant Kubernetes or cloud certification (e.g., CKA, CKAD, CKS, AWS, Azure).
• Proven troubleshooting skills across software, infrastructure, networking, and distributed systems.
• Experience working directly with customers and collaborating with engineering teams.
• Advanced English proficiency and based in LATAM.

Required skills

• Kubernetes
• Linux
• AWS
• Azure
• Containers
• Networking
• Monitoring tools
• Logging tools
• CKA / CKAD / CKS certifications

What we offer

• Remote, full‑time opportunity with up to $3,000 USD per month.
• US$1,000 welcome package for equipment.
• Trip to BEON.tech headquarters in Buenos Aires.
• Health insurance, psychotherapy sessions, and paid time off.
• Flexible payment options (crypto, wire transfer, Wise, PayPal, Payoneer).
• Access to Udemy, O'Reilly, AI tools, co‑working spaces, and weekly challenges with prizes.