Technical Solutions Consultant I – Entry Level

About the role

Applies basic foundation of a function's principles, theories and concepts to assignments of limited scope. Uses professional concepts and theoretical knowledge acquired through specialized training, education or previous experience. Develops expertise and practical knowledge of applications within a business environment. Acts as a team member by providing information, analysis and recommendations in support of team efforts. Exercises independent judgment within defined parameters.

Key responsibilities

• Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end‑user contacts and proactive notification systems.
• Respond to service, product, technical, and customer‑relations questions on features, specifications, repairs, and warranty entitlement.
• Resolve problems via telephone and e‑support, documenting case summaries and resolutions in the Knowledge Management System (KMS).
• Proactively assist customers to avoid or reduce problem occurrence.
• Represent HP on‑site at customer locations, industry conferences, trade shows, or vendor meetings.
• Engage team members for support to meet internal or external SLA demands.
• Partner with and assist the Sales Pursuit team as needed.

Required profile

• High school diploma or equivalent (e.g., A‑levels, Baccalaureate).
• 0‑1 year experience in relevant technologies and customer environments.
• Relevant industry qualification where applicable.

Required skills

• Excellent verbal and written communication skills in the supported language.
• Experience troubleshooting in a technical environment.
• Strong analytical and problem‑solving abilities.
• Software and hardware knowledge of computing, storage, and peripheral devices.
• Advanced proficiency with case‑management databases and tools.
• Superior customer‑service skills, including phone, remote, and e‑support experience.