Shipper Success Specialist – Enterprise Support

About the role

As a Shipper Success Specialist in San Jose, Costa Rica, you will be the primary point of contact for Amazon’s enterprise shippers. You will handle complex inquiries, resolve escalations, and work closely with cross‑functional teams to improve the shipping experience for our business partners.

Key responsibilities

• Provide high‑touch, day‑to‑day support to enterprise shippers, addressing inquiries and critical escalations with urgency.
• Advocate for shippers by escalating issues when needed and ensuring they are resolved to satisfaction.
• Maintain deep knowledge of Amazon Shipping services, policies and procedures.
• Analyze shipper issues, identify root causes and collaborate with internal teams to implement solutions.
• Document pain points, generate insights for leadership and contribute to product and process improvements.
• Create and maintain internal knowledge resources to promote consistency across the team.
• Track and report on key performance metrics, continuously seeking ways to enhance service quality.

Required profile

• Bachelor’s degree or equivalent.
• Proven experience managing multiple projects, prioritizing tasks and meeting deadlines.
• Strong analytical mindset with experience using business intelligence and productivity tools.

Required skills

• Oracle Business Intelligence
• Salesforce
• Microsoft Office suite (Excel, Word, PowerPoint)
• Microsoft OneNote
• Microsoft SharePoint