Shipper Success Associate French, Amazon Shipping Operations

About the role

Amazon Shipping is looking for a Shipper Success Associate in San Jose, Costa Rica, to support the Shipper Support team. The role handles shipper inquiries, processes requests and helps with day-to-day operational tasks so that shippers get a smooth shipping experience. It is a full-time, permanent, on-site position at SJO11, Calle Blancos; relocation benefits are not offered and candidates must be legally authorized to work in Costa Rica.

The team's mission is to give shippers (vendors and sellers) the best possible customer service. Selected candidates will work five days a week from the office, Thursday to Monday, 6:00-15:00, with Tuesday and Wednesday off; part-time shifts are not available. The company's core business language is English, and CVs must be submitted in English.

Key responsibilities

• Respond to shipper inquiries through established channels, giving timely and accurate information on shipping services, policies and procedures.
• Process and track shipper requests, making sure documentation is complete and follow-up happens within agreed SLAs.
• Escalate complex or unresolved issues to senior team members with clear context and supporting documents.
• Maintain and update shipper records, case logs and internal tracking systems accurately.
• Help compile data and reports on shipper interactions, issue trends and team performance metrics.
• Support the creation and maintenance of internal knowledge base articles and standard operating procedures.
• Work with colleagues to keep service delivery consistent and workflows followed, and take part in team meetings, training and improvement initiatives.

Required profile

• High school or equivalent diploma.
• Fluent speaking, writing and reading in English and in French.
• 1+ year of computer and Microsoft Office experience.
• Legal authorization to work in Costa Rica.

Required skills

• Microsoft Office (Outlook, Word, Excel)
• Preferred: experience in transportation or supply chain
• Preferred: CRM tools such as Salesforce and web-based meeting apps