Senior Issue Management Analyst

About the role

The Senior Issue Management Analyst will coordinate and manage issue remediation across Citi’s business units, ensuring compliance with internal policies and external regulations. The role partners with stakeholders to investigate control gaps, develop corrective action plans and drive sustainable solutions.

Key responsibilities

• Coordinate comprehensive issue management with key stakeholders throughout the issue lifecycle.
• Conduct quality reviews of issues to ensure adherence to Issue Management Policy, Standards and Procedures.
• Facilitate business and function quality‑control engagement for high‑impact remediation programs.
• Maintain and report a robust issue inventory, including quality metrics and risk visibility.
• Analyze remediation trends using analytics to identify risks and recommend process improvements.
• Support stakeholders in developing corrective action plans and incorporate lessons‑learned.
• Ensure compliance with regulatory requirements, internal policies and promote a risk‑aware culture.
• Collaborate with internal audit, senior management and business units to drive timely issue resolution.

Required profile

• 5–8 years of experience in operational risk management, compliance, audit or related control functions within financial services.
• Proven ability to identify, measure and manage key risks and controls.
• Strong understanding of issue management policies and remediation processes.
• Excellent analytical and problem‑solving capabilities.

Required skills