Senior Application Support Analyst (C12)

About the role

The Senior Application Support Analyst provides technical and business support for users of Citi applications, ensuring rapid issue resolution and continuous improvement of system stability, efficiency, and effectiveness.

Key responsibilities

• Maintain and support production application systems, performing start‑of‑day checks, continuous monitoring, and regional handovers.
• Execute same‑day risk reconciliations and develop/maintain technical support documentation.
• Assess risk and impact of production issues, escalating to management as needed.
• Ensure storage and archiving procedures are correctly implemented.
• Define scope and objectives for complex enhancements and problem resolution, and develop contingency plans.
• Collaborate with development and production support teams to prioritize bug fixes and tooling requirements.
• Participate in application releases from development through testing and deployment, and conduct post‑implementation analysis.
• Identify and communicate risks, vulnerabilities, and security issues related to the applications.

Required profile

• In‑depth knowledge of application support processes and strong analytical abilities.
• Excellent communication and diplomacy skills, with experience in informal and formal leadership.
• Proven ability to coach and train new team members.
• Capability to evaluate complex, variable issues and balance conflicting priorities.

Required skills

• Application support and incident management
• System monitoring and risk reconciliation
• Technical documentation creation
• Release management and post‑implementation analysis
• Contingency planning and storage/archiving procedures