Renewals Specialist

About the role

The Renewals Specialist is an entry‑level administrative position responsible for managing and closing a set of existing client accounts. Working remotely with occasional office access, you will collaborate with Finance, Sales, and Legal teams to secure subscription renewals and process contract documentation.

Key responsibilities

• Prepare renewal quotes 120 days before contract expiration and submit them to clients.
• Manage agreements from start to finish, logging updates in the contract management system.
• Complete action items on the Salesforce dashboard in a timely manner.
• Contact and follow up with clients to ensure renewals are closed by the deadline.
• Handle customer requests for contract amendments, merges, cancellations, and transfers, escalating when necessary.
• Review contractual terms and coordinate with Contract Specialists as needed.
• Identify upsell and expansion opportunities during account reviews and log them in Salesforce for sales engagement.

Required profile

• Entry‑level candidate with strong attention to detail.
• Excellent written and verbal communication skills.
• Ability to work independently and collaborate across Finance, Sales, and Legal.
• Proactive approach to meeting renewal deadlines.

Required skills

• Salesforce

What we offer

• Remote‑first work environment with optional office access.
• Opportunity to work in a fast‑growing GovTech company.
• Professional development and exposure to cross‑functional teams.