Renewals Inside Sales Representative

About the role

SonicWall, a provider of unified cybersecurity solutions for SMBs, MSPs and IT teams, is looking for a Renewals Inside Sales Rep to join its global sales organization. The role drives customer engagement and growth within the existing installed base through proactive outbound communication and data-driven sales support, working with existing customers, channel partners and internal sales teams to find opportunities for subscription expansion, renewals and lifecycle management improvements.

Key responsibilities

• Handle outbound phone and email communications with existing customers and channel partners
• Recommend business solutions based on customer needs and SonicWall's interests
• Use installed product subscription records and reporting to increase active subscribers in the installed base
• Act as liaison between customers, partners and the SonicWall sales organization, passing sales information to regional sales teams and leaders
• Drive lifecycle management process improvements with partners and customers
• May influence sales behaviour and capabilities among sales teams
• Serve as first point of contact for installed base data inquiries
• Maintain documentation for all projects and initiatives involving installed base growth
• Build stronger relationships with existing customers using knowledge of SonicWall's technology, products and services

Required profile

• Minimum of 0-1 years of related experience; sales experience in the technology industry is a plus
• Strong written and verbal communication skills
• Critical thinking and the ability to turn complex data into actionable business plans
• Active listening and ability to draw key conclusions from colleague, partner and customer relationships
• Self-starter who can follow through on projects, meets tight deadlines and manages multiple priorities
• Excellent analytical and problem-solving skills
• Ability to learn new tools and strong cross-functional collaboration skills