This job is no longer available
This job expired on 23/08/2026. It no longer accepts applications.
Remote Customer Care Representative
C&S Elite Getaways · Alajuela
Job description
About the role
We are looking for a full‑time Remote Customer Care Representative to join our team. In this position you will be the primary point of contact for clients throughout their booking and travel journey, ensuring a smooth and satisfying experience.
Key responsibilities
- Handle incoming support tickets and inquiries across phone, email, and chat channels.
- Troubleshoot client issues promptly and provide effective, solution‑focused responses.
- Maintain clear, professional communication while documenting interactions in the support system.
- Collaborate with internal teams to resolve complex problems and improve service processes.
- Monitor client satisfaction metrics and contribute to continuous improvement initiatives.
Required profile
- Proven proficiency in customer support, service, and satisfaction.
- Strong communication skills for clear interaction with clients.
- Demonstrated experience in troubleshooting and resolving issues quickly.
- Friendly, solution‑driven attitude with excellent organizational and time‑management abilities.
- Tech‑savvy mindset with the capacity to learn and use various support tools and platforms.
- Prior experience in the travel industry is advantageous but not mandatory.
Required skills
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C&S Elite Getaways
Alajuela