Quality Supervisor I

About the role

This Quality Supervisor I position sits within a Quality team that helps shape the development of medical device technologies, ensuring every stage of the innovation process meets high standards of integrity and safety. The supervisor works with several teams to influence decisions across a product's entire lifecycle and optimizes product development so it can impact patients worldwide.

Key responsibilities

• Supervise employees and quality activities related to product production and manufacturing processes, with quality/technical knowledge of at least two production areas, and conduct performance reviews including resolving performance issues
• Oversee the scheduling of work orders and team performance metrics
• Ensure manufacturing processes comply with quality system requirements and that product quality is controlled and continuously improved
• Ensure appropriate staffing for all positions
• Lead improvement projects, partner with engineering on investigations and corrective actions, investigate non-conformances for engineering review, and ensure documentation is valid
• Be accountable for staff productivity and quality metrics, reporting regularly to management and cross-functional stakeholders
• Ensure staff is properly trained for their assigned work and act as document owner for the assigned product line inspection procedures
• Perform other incidental duties assigned by leadership

Required profile

• Bachelor's degree in Industrial Engineering or a related field, with experience in manufacturing, quality and/or product development engineering and leading teams or supervising personnel
• Experience working in manufacturing processes in the medical device industry
• Intermediate English level
• Availability to work Monday to Friday, 6:00 a.m. to 3:30 p.m. or 8:00 a.m. to 5:00 p.m.
• Availability to work in La Lima, Cartago

Preferred skills

• Knowledge of quality systems such as CAPAs (corrective and preventive action) and NCRs (non-conformance reports)
• Strong command of Microsoft Office Suite
• Lean Manufacturing and Six Sigma concepts
• Ability to lead teams, coach and give feedback, including hire/fire authority and partnership with HR on employee relations
• Good written and verbal English