Platform Site Reliability Engineer (SRE)

About the role

The Platform SRE will ensure reliability, operability, and continuous improvement of TD SYNNEX enterprise platforms across hybrid cloud and on‑premise environments. This engineering‑driven role focuses on automation, Infrastructure‑as‑Code, observability, and reducing operational toil while acting as the L3 escalation point for complex incidents.

Key responsibilities

• Own L3 reliability posture for hybrid cloud and on‑prem platforms, define SLOs/KPIs, and maintain runbooks and SOPs.
• Design and build operational automation, including health checks and remediation workflows using Terraform, Ansible, Python, PowerShell, or Bash.
• Lead diagnosis, stabilization, and recovery for major incidents; drive problem management, root‑cause analysis, and preventive actions.
• Define observability standards, create actionable alerts, dashboards, and reduce alert noise.
• Advance AIOps capabilities with predictive analytics, anomaly detection, and capacity forecasting.
• Enable outsourced L1/L2 providers with clear runbooks, training, and performance governance.
• Collaborate with Platform Engineering to embed operability‑by‑design and mentor peers.

Required profile

• 5+ years of experience in platform, SRE, or operations engineering with production ownership in large‑scale environments.
• Hands‑on experience with hybrid cloud (Azure) and on‑prem infrastructure, including compute, networking, storage, and identity.
• Proven track record of L3 incident troubleshooting and major incident leadership.
• Strong fundamentals in networking, virtualization, storage, and Windows/Linux server environments.
• Experience with ITSM processes (incident, problem, change) and ticket‑based operations.

Required skills

• Terraform
• Ansible
• Python (preferred)
• PowerShell
• Bash
• Azure cloud platform
• ITSM tools
• Linux and Windows Server administration
• Networking concepts including DNS and DHCP
• Virtualization and storage technologies