Part‑Time Airport Agent – Customer Service & Security

About the role

Join American Airlines as a Part‑Time Airport Agent in Costa Rica, supporting passengers and flight crews at check‑in and gate areas. You will ensure smooth travel experiences while upholding security and service standards.

Key responsibilities

• Conduct security screening and passenger service procedures at check‑in and gates.
• Assist passengers with reservations, ticketing, and check‑in, ensuring compliance with documentation and security rules.
• Check baggage, inform travelers of excess‑baggage charges, and handle baggage lifting up to 70 lbs.
• Maintain a professional appearance and provide excellent customer service throughout shifts.

Required profile

• High school diploma.
• Ability to work varied shifts, including weekends, and stand for long periods.
• Strong communication skills in English and the native language.
• Capable of working under pressure and as a proactive team player.

Required skills

• Working knowledge of the Sabre reservation system.

What we offer

• Travel perks – access to 365 destinations on American Airlines’ global network.
• Health benefits from day one and wellness programs.
• Employee assistance, pet insurance, and discounts on hotels, cars, cruises, and more.
• Inclusive workplace with diversity resource groups.