Operations Manager, Digital Treatment Planning

About the role

Lead the Costa Rica ClearCorrect Digital Planning Service, overseeing more than 150 employees across design, orthodontic consulting and quality assurance. Drive high‑quality treatment planning at scale while fostering a collaborative, purpose‑driven culture.

Key responsibilities

• Coach Operations Supervisors and Clinical Managers, building strong leadership and accountability.
• Deliver production, quality and service targets using performance metrics and continuous improvement.
• Develop staffing plans, organizational structure and capability building for the site.
• Introduce protocol changes and process improvements with stakeholder involvement.
• Ensure compliance with ISO, health‑safety and regulatory requirements.
• Strengthen customer‑focused culture and collaborate with global sites on systems and technology.
• Manage site budget responsibly and develop relationships with local dental schools.

Required profile

• At least 8 years of leadership experience, including 3 years leading cross‑functional teams.
• Background in dentistry, orthodontics or treatment planning.
• Proven track record managing large, complex operations and delivering results.
• Experience with quality systems, audits and regulatory compliance.

Required skills

• Strong problem‑solving and decision‑making abilities.
• Excellent written and spoken English; Spanish is a plus.