NOC Frontline Engineer

About the role

Fujitsu Service Operations & Maintenance is looking for a NOC Frontline Engineer to monitor and manage a multi‑vendor network environment. The role involves responding to alarms, creating tickets, and communicating with customers and internal teams across all shifts.

Key responsibilities

• Monitor alarms and tickets from Layer 1 transport (DWDM, SONET) to Layer 2/3 routing and switching (IP, MPLS) across multiple vendors.
• Escalate tickets to service providers, customers, or vendors as needed.
• Work with EMS/NMS tools from Fujitsu, Cisco, Juniper, and Nokia.
• Prioritize, classify, and escalate incidents according to SOPs and ensure SLA compliance.

Required profile

• Minimum 2 years of experience in network communications, preferably in a 24/7 NOC.
• Strong verbal and written communication skills.
• Ability to follow detailed work instructions and handle multiple tasks under pressure.

Required skills

• Knowledge of IP protocols: OSPF, BGP, IS‑IS.
• Experience with MPLS, Ethernet, routing and switching.
• Familiarity with telecommunication technologies: SONET, DWDM, OTN.
• Hands‑on experience with multi‑vendor platforms and management tools (Fujitsu, Cisco, Juniper, Nokia).