Manager, Deal Desk - Costa Rica

About the role

Cornerstone is hiring a Deal Desk Manager in Costa Rica, a hybrid position reporting to the Deal Desk Director and managing a team of Senior Analysts supporting the Global Sales organization. The role is the main point of contact for the global Sales team, guiding quote generation, deal structuring, pricing, policy adherence and compliance, while contributing to process improvement, policy standardization and operational excellence.

Key responsibilities

• Manage the Deal Desk day to day and support the Sales organization with deal structuring, quoting and pricing, special terms and exception approvals.
• Build relationships with direct reports, sales leaders and their teams, and set up a feedback loop with Sales to recommend improvements to policies and processes.
• Lead a team focused on improving the experience for Sales, Finance and Legal, and work with the Director to improve team engagement.
• Review proposed quotes, give feedback and coaching, ensure compliance with sales and business policies, and approve, reject or escalate quotes.
• Challenge legacy policies that complicate the Order to Cash process and take part in deal review and strategy discussions.
• Manage the Deal Desk approval queue so deals are reviewed on time, and manage ServiceNow ticket queues and analyze ticket trends.
• Identify deal trends and categorize historical contracting and deal structuring trends by sales segment or industry vertical.
• Maintain deep knowledge of products, roadmaps and releases to support deal structuring, pricing and sales enablement.

Required profile

• Bachelor's degree or equivalent experience.
• 3-5 years of experience in a Deal Desk, Revenue Operations, Sales Operations or similar commercial support function.
• Previous people management experience, including coaching and leading high-performing teams.
• Ability to work with urgency, manage competing priorities and meet tight deadlines.
• Clear communication, fluent in English; commitment to diversity, inclusion, privacy and security.

Required skills

• Proficiency with Salesforce Quoting and CPQ, Apptus CPQ and DocuSign CLM.
• Advanced MS Excel (VLOOKUP and Pivot Charts required).
• Strong PowerPoint presentation skills.