Key Account Executive

About the role

CHEP, part of Brambles, is looking for a Key Account Executive in Cantón Escazu. CHEP moves goods for its customers through a share-and-reuse business model, operating in 60 countries with about 13,000 employees. The role is hybrid remote.

Key responsibilities

• Build and sustain strong customer relationships across a portfolio, acting as the main point of contact for inquiries, issue resolution and satisfaction.
• Identify growth opportunities and pursue new business leads, increasing revenue through initiatives such as expansion and pricing optimisation.
• Work with Sales, Operations and Category Management teams to design and run plans supporting customer growth, cost efficiency and business ease.
• Run regular business reviews, manage tenders and negotiate contracts in line with business goals and customer needs.
• Monitor account performance through key metrics and customer feedback (e.g. NPS) and improve customer experience and loyalty.
• Oversee the annual audit process, ensure compliance with CHEP's policies and recover outstanding equipment fees.
• Lead initiatives to reduce transport costs and improve supply chain efficiency, and support the integration of sustainability initiatives with customers.

Required profile

• Account management and relationship management.
• Negotiation and commercial sustainability.
• Ability to understand customers and build rapport.

Required skills

• Customer Experience (CX)
• Data storytelling
• Digital Customer Solutions (DCS)
• Sales communications

The employer states it is an equal opportunity employer and warns against fraudulent interviews conducted via online chat or requests for money.