IT Support Specialist

About the role

The IT Support Specialist provides first‑line response to end‑user incidents and regional operational requests. Working closely with a global support team, the role focuses on rapid restoration of staff productivity after technology failures while delivering excellent customer service.

Key responsibilities

• Accept travel requests and perform on‑site configuration and support at satellite or regional offices.
• Assist the Regional Technology Director and local IT Manager in educating users about desktop policies and enforcing them.
• Maintain relationships with firm‑wide functional teams (server, storage, email, security).
• Visit clients to assess hardware and software needs and provide recommendations that align with firm standards.
• Manage reserve inventory of desktops and laptops for new hires and replacements.
• Tri­age service‑desk incident queues, prioritize assignments, and ensure critical incidents are addressed promptly.
• Create and maintain Microsoft Excel and Power BI reports and dashboards.
• Administer SharePoint sites, Active Directory user/computer groups, imaging and deployment, macOS administration, and process automation.
• Provide meeting‑room/A‑V support, application support, and assist with server virtualization and administration.

Required profile

• 3‑5 years of IT support experience in large, dynamic environments.
• Strong ownership mindset and excellent customer‑service orientation.
• Ability to communicate clearly across distributed teams and share knowledge proactively.
• Commitment to minimizing end‑user downtime.

Required skills

• Microsoft O365 services
• Power BI
• Microsoft Excel
• Microsoft SharePoint
• Active Directory
• PC, laptop, printer, and server hardware
• Imaging and deployment administration
• macOS administration
• Process automation
• Server virtualization
• A/V support (meeting‑room and event‑based)
• Application and software support