Infrastructure Senior Supervisor – Live Streaming & eCDN

About the role

The Infrastructure Senior Supervisor will lead technical execution, operational support, and continuous optimization of live streaming services, corporate webcasts, and large‑scale virtual events for a global audience.

Key responsibilities

• Plan, configure, and monitor end‑to‑end live broadcasts for high‑visibility corporate events.
• Operate and manage Enterprise Video Content Management platforms such as Vbrick, Qumu, Kaltura, or similar.
• Configure and manage hardware/software encoders (Haivision, Teradek, OBS Studio, Wirecast, vMix) using RTMP, SRT, HLS, DASH.
• Collaborate with Network Engineering and Information Security to optimize eCDN and P2P delivery (Hive, Kollective, Ramp).
• Provide Tier 2/3 technical support during live events, troubleshoot buffering, desync, authentication issues, and conduct post‑event reviews.
• Develop and maintain runbooks, SOPs, and technical architecture documentation.

Required profile

• Minimum 3 years of experience in media technology operations, broadcast engineering, or enterprise video streaming.
• Proven ability to work under pressure, make quick decisions, and communicate effectively with executive stakeholders.
• Experience in multinational corporate environments, preferably financial or technology sectors.

Required skills

• Streaming protocols: RTMP/RTMPS, SRT, HLS, DASH, RTSP, WebRTC.
• Video/audio codecs: H.264, H.265, AAC, Opus.
• EVCM platforms: Vbrick, Qumu, Panopto, Kaltura, Microsoft Stream.
• eCDN & P2P solutions: Hive, Kollective, Ramp, public CDNs (Akamai, Cloudflare).
• Collaboration tools integration: Zoom (ISO/Rooms), MS Teams (Live Events), Webex.
• Operating systems: Windows, macOS, Linux; network analysis tools: Wireshark, Charles Proxy.