Inbound/Outbound Calls Associate

About the role

The Inbound/Outbound Calls Associate will be the first human contact for prospective immigration clients. Working in a fast‑paced call center environment, you will handle high volumes of Spanish‑language calls, qualify leads, and schedule paid consultations while delivering empathetic support.

Key responsibilities

• Answer inbound calls from potential clients and book consultations with intake specialists.
• Make outbound calls to promote services, special offers, and follow up with existing leads.
• Overcome objections by clearly communicating the firm’s benefits.
• Review daily voice messages and ensure timely handling of all inquiries.
• Process consultation payments through the case‑management system.
• Send consultation reminders via email or the case‑management platform.
• Contact leads who have not completed their consultation to secure appointments.
• Accurately log all interactions and update client records in the case‑management system.
• Collaborate with team members to improve processes and enhance the client experience.

Required profile

• Bilingual fluency in Spanish and English (B1‑B2 level).
• High school diploma or equivalent.
• 1‑2 years of experience in sales or customer service.
• Excellent verbal and written communication skills.
• Strong organizational abilities and attention to detail.
• Proven ability to meet deadlines and manage time independently.

Required skills

• Microsoft Office Suite