Hybrid Junior Customer Service Representative

About the role

This hybrid position is designed for a Junior Customer Service Representative who will deliver exceptional support by applying technical expertise in Customer Voice and contributing to procurement processes. The role balances remote flexibility with collaborative teamwork.

Key responsibilities

• Provide prompt, accurate responses to customer inquiries, ensuring high satisfaction and issue resolution.
• Leverage Customer Voice expertise to address concerns and enhance service delivery.
• Collaborate with cross‑functional teams to improve user experience and streamline communications.
• Analyze feedback, propose improvements, and implement actionable solutions.
• Maintain detailed interaction records and follow‑up to close issues effectively.
• Assist in optimizing Procure‑to‑Pay processes to boost operational efficiency.
• Develop strategies to increase customer engagement and retention.
• Monitor and report on key performance indicators for service and procurement activities.

Required profile

• Strong communication and interpersonal abilities.
• Analytical mindset to interpret feedback and recommend enhancements.
• Attention to detail for accurate record‑keeping and compliance.
• Problem‑solving orientation with a customer‑centric focus.
• Ability to thrive in a hybrid work environment while maintaining productivity.

Required skills

• Customer Voice
• Procure to Pay