Experienced Consultant – Operations Excellence

About the role

West Monroe is looking for an Experienced Consultant to join its Operations Excellence practice in Costa Rica, supporting the CIO Advisory team. You will help technology leaders improve performance, optimize vendor strategies, and drive transformation initiatives.

Key responsibilities

• Work with internal project teams and clients on technology, operations, and sourcing initiatives, handling research, analysis, and deliverable development.
• Coordinate project activities such as plans, status reports, meeting notes, work‑plans, and follow‑up items.
• Gather, organize, and analyze business, financial, and operational data to create client‑ready presentations, business cases, and recommendations.
• Support vendor evaluation, sourcing, and technology transformation by reviewing RFPs, contracts, and preparing analyses.

Required profile

• Bachelor’s degree or equivalent experience.
• 2–5 years of experience in a client‑service or consulting environment, preferably with exposure to technology, operations, finance, procurement, or vendor management.
• Strong analytical, organizational, and project coordination abilities, with the capacity to manage multiple priorities and work through ambiguity.

Required skills

• Proficiency in Microsoft Excel for data organization and analysis.
• Experience creating client‑facing presentations using Microsoft PowerPoint, Word, SharePoint, and Teams.
• Ability to integrate AI tools (e.g., ChatGPT, generative AI) into workflows and evaluate their outputs critically.