Enterprise Services Management Coordinator

About the role

Power Design is looking for a detail‑oriented Enterprise Services Management (ESM) Coordinator to support its business processes. The role involves a mix of data entry, document handling, communication, and administrative support in a fast‑paced office environment.

Key responsibilities

• Accurately input, update, and maintain data across multiple systems.
• Organise, file, and retrieve documents, ensuring records are current.
• Handle incoming and outgoing correspondence, responding to inquiries promptly.
• Generate, compile, and distribute regular reports and assist with presentations.
• Assist with calendar management, appointment scheduling, and meeting coordination.
• Ensure compliance with company policies and industry regulations while maintaining confidentiality.
• Provide general administrative support such as photocopying, scanning, and ordering supplies.
• Conduct quality checks on data and documents.
• Identify and suggest process‑improvement opportunities.

Required profile

• High school diploma required; associate degree or related certification a plus.
• 1‑2 years of clerical or administrative experience, preferably in a BPO environment.
• Strong organisational, time‑management and communication skills.
• Ability to work independently and as part of a team.
• Fluent in written and spoken English; valid U.S. visa and ability to travel internationally.
• Comfortable sitting for extended periods and performing repetitive tasks.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Microsoft PowerPoint
• Data entry with high accuracy
• CRM system usage
• Operation of office equipment (printers, scanners, photocopiers)