Deputy Operations Manager

About the role

Intrepid Travel, a certified B Corp travel company founded in 1989, is looking for a Deputy Operations Manager for its Central America region. The role supports the management of daily operations, including the recruitment, training and performance of tour leaders, and monitors and implements safety standards, the code of conduct and responsible travel policies. It works with Reservations, Product, Contracting, Sales, Customer Care and Global Operations to drive group profitability and customer satisfaction, and also supports administrative tasks for the Operations team. The position is full-time, permanent and operates on a hybrid basis from the San Jose office.

Key responsibilities

• Support the management of daily operations, including recruitment, training and performance of tour leaders
• Monitor and implement safety standards, code of conduct and responsible travel policies across the Central America region
• Work with Reservations, Product, Contracting, Sales, Customer Care and Global Operations to drive group profitability and ensure exceptional customer satisfaction
• Support various administrative tasks to assist the Operations team

Required profile

• Bachelor's degree in business administration or tourism
• 1+ years of management coaching or training experience
• Excellent verbal and written communication in English and Spanish
• Reliable, with outstanding organisational skills, problem-solving and decision-making abilities

Required skills

• 2+ years performing administrative tasks using Microsoft 365

What we offer

• Flexible work arrangements, work-from-home and the option to work from anywhere
• 4 weeks of holiday a year, plus 5 extra days of leave for Intrepid trips
• A free Intrepid trip every year, plus discounts for families and close friends
• Minimum of 10 weeks of paid parental leave and other additional leave provisions
• e-learning platforms, professional development and mentor programs
• 20 hours of volunteer leave per year
• Employee Assistance Program with 24/7 counselling for you and your family