Delivery Director

About the role

Plan A Technologies is seeking an experienced Delivery Director to act as the primary bridge between client business objectives and technical execution. You will own a portfolio of accounts, ensuring software development projects are delivered with excellence and aligned with long‑term client roadmaps.

Key responsibilities

• Serve as the senior delivery partner for key clients, evolving the relationship from vendor to trusted advisor.
• Identify and pursue account expansion opportunities, collaborating with sales and account teams.
• Oversee end‑to‑end delivery of the portfolio, guaranteeing timelines, budgets, and quality standards.
• Define and enforce Agile/Scrum delivery frameworks tailored to each client.
• Act as the final internal accountability point for technical output and project health.
• Handle escalations with a client‑first mindset while protecting team integrity.
• Build deep relationships with client stakeholders (CTOs, Product Owners, VPs of Engineering).
• Mentor Delivery Managers and foster a culture of accountable ownership.
• Remove bottlenecks to improve velocity and client satisfaction.
• Monitor profitability, resource utilization, and partner with Resource Management for staffing.

Required profile

• 8‑10+ years of experience in software delivery and project management within IT outsourcing.
• Proven track record managing high‑stakes client relationships.
• Strong commercial acumen and ability to drive account growth.
• High emotional intelligence and conflict‑resolution skills.
• Excellent English communication and stakeholder management.

Required skills

• Agile methodology
• Scrum framework
• Software Development Life Cycle (SDLC) expertise
• Project management

What we offer

• Opportunity to lead strategic client engagements in a dynamic outsourcing environment.
• Collaborative culture focused on continuous improvement and professional growth.