Customer Support Representative – Remote (Costa Rica)

About the role

Owner is looking for a bilingual Customer Support Representative to join its remote team serving restaurant owners in Costa Rica. You will be the first human contact for customers, providing empathetic, accurate assistance across phone, chat and email.

Key responsibilities

• Handle a high volume of inbound calls, texts and emails, delivering hospitality‑driven support.
• Diagnose and resolve complex issues, taking ownership from initial contact through final resolution.
• Document interactions in Salesforce and collaborate with teammates via Slack.
• Identify recurring problems and share insights to improve tools and processes.

Required profile

• 3‑5+ years of customer support experience, preferably in B2B SaaS or e‑commerce.
• Fluent in English and Spanish (C1/C2) with strong written and verbal communication.
• Proven ability to manage escalations and maintain quality under pressure.
• Reliable home workspace with high‑speed internet.

Required skills

• Salesforce (CRM) experience.
• Familiarity with Intercom or TalkDesk telephony systems.

What we offer

• Local equivalent salary of $20,000 USD per year.
• Comprehensive health coverage and work‑from‑home stipend.
• Unlimited paid time off and additional perks.
• Company‑provided laptop and paid training period (4‑6 weeks).