Customer Success Account Manager (Early‑Career)

About the role

Join Microsoft’s Small Medium Enterprises and Channel (SME&C) division as an early‑career Customer Success Account Manager. You will work within a pod model, supporting a shared portfolio of accounts to drive executive partnership, solution health, cloud adoption, and AI acceleration. This role offers the chance to develop deep account context while collaborating with senior CSAMs and managers.

Key responsibilities

• Execute standardized executive partnership, solution health, cloud adoption, and AI acceleration tasks under guidance from senior CSAMs.
• Support agent and Copilot adoption across assigned pod accounts, ensuring timely completion of activities.
• Maintain up‑to‑date account context, synthesize signals, and surface risks, milestones, and recurring blockers.
• Track delivery and milestone progress, map dependencies, and proactively flag drift before customers notice.
• Coordinate remediation follow‑ups across internal teams and aggregate reactive support signals into portfolio‑level insights.
• Monitor case volume, aging, and repeat drivers, providing early warnings of escalation risk.

Required profile

• Bachelor's degree in Business, Sociology, Psychology, Computer Science or related field, or equivalent experience.
• Fluency in reading, writing and speaking English.
• 0–2 years of professional experience in program management, customer‑facing operations, technology delivery, or analytics.
• Comfort with AI tools and AI‑first ways of working; exposure to enterprise software, cloud platforms, or B2B customer success is a plus.