Customer Service Representative

About the role

We are looking for a professional Customer Service Representative to provide efficient support to our customers through phone, email, chat and other digital channels. The role involves handling inquiries, resolving issues and ensuring a positive experience for U.S.-based customers.

Key responsibilities

• Respond to customer inquiries promptly via multiple communication channels.
• Investigate and resolve complaints, service issues and general questions while documenting interactions in internal systems.
• Utilize CRM platforms to track cases, maintain accurate records and escalate complex issues when needed.
• Collaborate with internal teams to coordinate solutions and share information for continuous service improvement.
• Identify recurring concerns and provide feedback for process enhancements.

Required profile

• High school diploma or equivalent; additional education in Business Administration or Communications is a plus.
• Previous experience in customer service, call center or supporting U.S.-based customers.
• Strong verbal and written English communication skills (B2+ level).
• Ability to work independently and as part of a team in a fast‑paced environment.

Required skills

• Experience with CRM platforms such as Salesforce or Zendesk.
• Proficiency in Microsoft Office applications: Outlook, Word and Excel.