Customer Service Associate I

About the role

Abbott is seeking a Customer Service Associate I to join its Cardiac Rhythm Technologies division in Alajuela. Working under close supervision, you will support sales representatives, hospitals, clinics, and physicians by managing orders and providing timely customer assistance.

Key responsibilities

• Answer calls and process purchase orders received via phone, fax, EDI, and email.
• Coordinate distribution of medical devices, communicate order status and expected release dates.
• Resolve order‑related issues, address inventory discrepancies, credit holds, and product availability.
• Notify sales teams and customers of shortages and back‑ordered items.
• Set up consignment inventory, conduct audits, and generate inventory reports.
• Collect implant details, purchase order numbers, pricing, and device tracking information.
• Manage returns, credits, and billing corrections with necessary approvals.

Required profile

• Ability to work under close supervision.
• Strong verbal and written communication with customers and field personnel.
• Willingness to contribute to departmental projects as needed.

Required skills

• Electronic Data Interchange (EDI)

What we offer

• Career development within a global healthcare leader.
• Recognition as a great place to work and a diverse, inclusive employer.
• Opportunities to grow in the medical device sector.