Customer Logistics Specialist

About the role

The Customer Logistics Specialist will lead a collaborative planning, forecasting and replenishment model for CARICAM customers, including distributors and direct accounts. This role bridges supply chain, customers and external partners to ensure product availability at the point of sale and support commercial decision‑making.

Key responsibilities

• Lead the CPFR model and collaborative agenda with key accounts, coordinating demand, inventory, promotions and service performance.
• Ensure forecast accuracy by integrating sell‑out data, commercial projections and supply plans.
• Manage service level metrics (OTIF, fill rate, on‑shelf availability) across planning, logistics, customer service and quality teams.
• Analyze inventory, production schedules and substitution options to anticipate risks and build contingency plans.
• Oversee daily order management, purchase order follow‑up, shortage communication and regional catalog management.
• Coordinate supply for promotions, displays and incremental sales across multiple supply sources (US, UK, MX, CR).

Required profile

• Industrial Engineering, Business Administration or related field.
• Advanced English and at least 3 years of experience in supply, demand, logistics or customer service.
• Proven experience managing relationships with customers, commercial and supply teams.

Required skills

• SAP
• Excel
• Power BI
• Retail Link