Customer Experience Specialist - French

About the role

We are looking for a multilingual Customer Experience Specialist who can blend technical expertise with advisory support. The role focuses on guiding customers to achieve success with the ActiveCampaign platform, handling a high volume of inquiries across various channels.

Key responsibilities

• Develop deep technical knowledge of the platform and advise customers on best‑practice usage.
• Provide real‑time guidance via screen sharing, chat, and email to solve complex software issues.
• Own the end‑to‑end resolution of tickets, from initial contact to closure.
• Collaborate with development teams to improve product stability and create knowledge‑base articles.
• Identify growth opportunities and suggest enhancements to the product.

Required profile

• Fluent in English, Spanish and French (reading, writing, speaking).
• Strong analytical and communication skills, able to stay composed under pressure.
• Solution‑oriented mindset with the ability to explain technical problems clearly.
• High stamina to manage a large volume of emails, chats and calls daily.
• Self‑motivated, curious learner with a proactive, team‑player attitude.
• Prior experience in SaaS or technical support is a plus.
• Willingness to work night shifts and weekends; background check required.

Required skills

• ActiveCampaign platform

What we offer

• Opportunity to work in a fast‑growing, tech‑focused environment.
• Collaborative culture that values innovation and customer success.