Billing Implementation Consultant

About the role

Zuora is hiring an Implementation Consultant for its Enterprise SaaS Software team in Costa Rica (Heredia). You will implement Zuora Billing and CPQ solutions for enterprise customers, working with Solution Architects, Technical Consultants, customers and cross-functional teams on solution design, configuration, testing and deployment. The role covers the full implementation lifecycle, from requirements gathering to customer guidance on Zuora best practices. It is location-specific, with multiple office days and some remote flexibility, and about 25% travel to customer sites in North America and Canada.

Key responsibilities

• Assist the Solution Architect in designing and delivering Zuora Billing and CPQ implementations, aligned with business processes and best practices.
• Configure solutions and support technical integrations with CRM (Salesforce, Microsoft Dynamics) and ERP (NetSuite, SAP, Workday) systems.
• Gather and document requirements with customers and stakeholders, and maintain functional and technical documentation including API integrations, workflows and solution designs.
• Support system testing, UAT and issue resolution, and help Product, Support and Engineering teams fix implementation issues.
• Assist in customer training and knowledge transfer.

Required profile

• 3 to 5+ years of experience consulting on enterprise software implementations.
• Experience across all stages of the implementation lifecycle and with enterprise-level customers in complex projects.
• Strong analytical skills and a customer-centric mindset; ability to gather requirements and perform fit/gap analysis.
• Nice to have: experience in quote-to-cash, order-to-revenue, billing, CPQ, finance or subscription management implementations.

Required skills

• Familiarity with coding or scripting languages such as Java, JavaScript, Python or SQL.
• Nice to have: CRM and ERP integrations, REST/SOAP APIs, and data migration experience.

What we offer

• Competitive compensation, variable bonus and performance rewards, and retirement programs.
• Medical, dental and vision insurance, generous flexible time off, paid holidays, wellness days and a company-wide end-of-year break.
• Paid parental leave, learning and development stipend, and volunteer opportunities with a donation match.