Applications Support Analyst

About the role

The Applications Support Analyst provides technical and business support for users of Citi applications. The role requires independent problem‑solving, analytical thinking and the ability to communicate complex information clearly.

Key responsibilities

• Field issues and queries from stakeholders, delivering short‑term resolutions and coordinating long‑term remediation with technology partners.
• Participate in disaster recovery testing, application releases, and post‑release checkouts.
• Develop and maintain technical support documentation and assess application risks, vulnerabilities and security issues.
• Act as a liaison between users, internal technology groups and vendors, and support bug‑fix prioritisation.

Required profile

• 2‑5 years of experience in applications support or related technical areas.
• Basic understanding of financial markets, products and the technology strategy of the business.
• Strong analytical, communication and diplomacy skills to convey complex or sensitive information.
• Ability to work with limited supervision, exercise independent judgment and act as a subject‑matter expert for senior stakeholders.

Required skills

• Problem management tools
• Issue tracking and reporting tools