Account Specialist

About the role

The Account Specialist role at Experian is a hybrid position that blends sales, account management, and client service. You will act as the primary liaison for existing clients, working closely with internal teams to retain and grow revenue. This role offers the chance to develop deep relationships while driving upsell and renewal opportunities.

Key responsibilities

• Manage, retain, and grow revenue within existing client relationships.
• Respond to inbound client inquiries and proactively reach out via phone and email.
• Enhance client relationships through service needs, research, and special projects.
• Provide product training to ensure effective use of Experian services.
• Identify renewal and upsell opportunities and monitor client usage trends.
• Coordinate documentation for product or service changes related to security, credentialing, data reporting, and legislative requirements.

Required profile

• Minimum 2 years of customer‑facing and sales experience.
• High school diploma or equivalent.
• Knowledge of the consumer credit reporting marketplace.
• Proven ability to meet sales targets and performance metrics.
• Experience managing multiple opportunities simultaneously in a CRM environment.

Required skills

• CRM

What we offer

• Inclusive, purpose‑driven culture recognized as a World’s Best Workplace.
• Opportunities for professional growth within a global data and technology leader.
• Supportive environment that celebrates diversity and provides accommodations when needed.