Account Manager (Telecom)

About the role

Ericsson is looking for an Account Manager to lead commercial activities with a leading telecom operator in Costa Rica. You will be responsible for growing profitable business, strengthening customer success, and positioning Ericsson as a trusted long‑term partner.

Key responsibilities

• Execute the account strategy and build trusted relationships with senior customer decision‑makers.
• Understand the customer’s objectives, operating model, transformation agenda and buying process.
• Lead end‑to‑end sales engagements from qualification through proposal, negotiation, contracting and closure.
• Mobilise cross‑functional teams to deliver competitive, compliant and profitable solutions.
• Implement a multi‑year growth plan covering recurring business, expansion, upsell and cross‑sell opportunities.
• Manage commercial performance, including revenue, profitability, cash flow, risk and forecast accuracy.

Required profile

• Proven account management experience in telecommunications, ICT or B2B technology.
• Strong knowledge of the Costa Rican public and private operator landscape.
• Experience working in international or regional environments.
• Commercial acumen in business‑case development, pricing, profitability and contract principles.
• Strategic thinking, account‑planning discipline and pipeline governance.
• Consultative, insight‑selling capability to connect Ericsson’s portfolio to customer outcomes.

Required skills