Telephone Operator - PBX

About the role

Hilton is looking for a Telephone Operator (PBX) to join its Hotels team. The role is about creating a warm first impression for every guest, handling their requests and keeping the hotel running smoothly.

Key responsibilities

• Answer incoming calls promptly and courteously, welcoming every guest from the first interaction.
• Handle guest requests such as inquiries, wake-up calls and room service requests in a timely and professional way.
• Direct calls, messages and requests to the right departments so hotel operations run smoothly.
• Anticipate guest needs, handle concerns with empathy and follow up to ensure a positive experience.

Required profile

• High school diploma or equivalent.
• Previous experience in customer service, hospitality or telephone operations is an asset.
• Good English communication skills, preferably intermediate-high to advanced.
• Friendly, professional and guest-oriented attitude.

Required skills

• Strong communication and active listening skills.
• Basic computer skills and willingness to learn hotel systems.

What we offer

• Travel perks: 110 nights of discounted travel through the Go Hilton program.
• Paid parental leave for eligible team members.
• Free counseling and support through an Employee Assistance Program.
• Paid time off (availability depends on location and employment terms).