Telefonista de centro de contacto

About the role

The main challenge as a telephone operator in our contact centre is to answer calls, advise and provide information about the courses, benefits and plans offered by the institution to newly enrolled students at Universidad Central.

Key responsibilities

• Answer inbound student inquiries promptly and courteously.
• Provide accurate details on academic programmes, enrollment procedures, scholarships and student benefits.
• Guide prospective students through the admission process and direct them to appropriate resources.
• Record each interaction in the centre’s system and ensure data confidentiality.
• Meet established service‑level targets and quality standards.

Required profile

• Excellent verbal communication and a friendly telephone manner.
• Ability to handle multiple queries and remain patient.
• Basic computer literacy and comfort using standard office software.
• High school diploma or equivalent.
• Interest in the education sector and student support.

Required skills

• Telephone etiquette and active listening.
• Information management and accurate data entry.
• Basic proficiency with email and CRM tools.