Telefonista call center

About the role

We are looking for a friendly and attentive telephone operator to join our contact centre. The main mission is to answer incoming calls from prospective students and provide clear information about the academic programmes, benefits and enrollment plans offered by the university.

Key responsibilities

• Receive and manage inbound calls from new‑student applicants.
• Explain the university’s degree programmes, scholarships, financial aid and admission procedures.
• Guide callers through the enrollment process and answer questions about campus services.
• Record call details and update the CRM system with accurate information.
• Escalate complex queries to the appropriate department.

Required profile

• Excellent verbal communication in Spanish.
• Strong listening skills and ability to convey information clearly.
• Professional and courteous attitude towards callers.
• Basic computer literacy and ability to learn a CRM tool.

Required skills

What we offer

• Full‑time position with regular working hours.
• Training on university programmes and call‑handling procedures.
• Opportunities for career development within the contact centre.