Technical Writer

About the role

We are looking for a Technical Writer who will design, develop, and maintain training and instructional content that aligns with business goals, accreditation standards, and learner needs. The role involves translating complex clinical and quality‑improvement concepts into clear, actionable learning materials for supervisors, managers and frontline staff.

Key responsibilities

• Analyze learner requirements using existing procedures, research data and performance metrics.
• Create and update training programs, train‑the‑trainer sessions and related documentation.
• Lead quality‑improvement initiatives tied to training delivery and accreditation criteria.
• Monitor industry standards and incorporate changes into learning content.
• Maintain content repositories and ensure consistency across multiple programs.
• Collaborate with cross‑functional and external stakeholders to gather input and validate materials.
• Conduct audits and continuous‑improvement activities to keep training accurate and effective.

Required profile

• Strong analytical mindset with ability to interpret data and metrics.
• Excellent written communication skills and attention to detail.
• Proactive, self‑directed learner who embraces feedback and change.
• Ability to work autonomously while influencing and supporting team members.
• Experience facilitating collaboration across diverse teams.

Required skills