Technical Support Engineer Intern – Wireless Technologies

About the role

The Technical Support Engineer Intern will join HPE's Wireless Technical Support team, assisting customers, partners, and internal groups with troubleshooting and documentation of wireless networking issues related to Mist cloud‑managed solutions and access points.

Key responsibilities

• Assist senior engineers in analyzing and troubleshooting wireless incidents, including coverage, interference, roaming, authentication, DHCP, DNS, VLAN and performance problems.
• Collect and review device logs, event timelines, configuration details, packet captures and basic network traces.
• Reproduce reported problems in lab or simulated environments and perform basic configuration validation.
• Use technical support tools, diagnostic utilities, dashboards and knowledge‑base resources.
• Document troubleshooting steps, findings and potential solutions; contribute to internal guides and knowledge articles.
• Escalate unresolved issues with complete, organized information.

Required profile

• Currently enrolled in a Bachelor’s program in Computer Science, Computer Engineering, Electrical/Electronics Engineering, IT, Telecommunications, Networking or a related technical field.
• Basic understanding of networking concepts (Ethernet, IPv4/IPv6, TCP/IP, DNS, DHCP, VLANs, subnets, authentication).
• Strong analytical, organizational and time‑management skills with a proactive, solution‑oriented mindset.

Required skills

• Python (basic scripting knowledge).
• Linux command‑line environment.
• Command‑line networking tools such as ping, traceroute, nslookup.
• Wireshark or similar packet analysis tools.