Technical Solutions Consultant I

About the role

The Technical Solutions Consultant I applies foundational principles of technical support to resolve hardware and software issues for internal and external customers. Working as part of a team, the role provides analysis, recommendations and documentation while exercising independent judgment within defined parameters.

Key responsibilities

• Successfully resolve technical issues (hardware and software) reported via telephone, e‑support or proactive notifications.
• Respond to service, product and customer‑relations questions regarding features, specifications, repairs and warranty entitlement.
• Document case summaries, resolutions and add knowledge to the Knowledge Management System.
• Proactively assist customers to prevent or reduce problem occurrence and represent HP on‑site or at events.

Required profile

• High school diploma or equivalent (e.g., A‑levels, Baccalaureate).
• 0–1 year experience with relevant technologies and customer environments.
• Relevant industry qualification where applicable.

Required skills

• Strong troubleshooting abilities in a technical environment.
• Knowledge of computing hardware, storage and peripheral devices.
• Advanced proficiency with case management databases and tools.
• Experience providing phone, remote and e‑support.