Senior Project Manager - Shipping Service Delivery

About the role

Software Mind is partnering with a leading US-based promotional products and e-commerce company to build a new shipping and delivery service for its white-label B2B commerce platform, built on Shopify Plus with a .NET microservices backend on AWS. The service integrates with major shipping carriers, the e-commerce storefront and existing order management systems. This is a short, focused engagement: a discovery phase followed by two-week sprints through to production release.

Key responsibilities

• Own end-to-end delivery: plan, schedule, milestones, budget tracking and acceptance from discovery through production release.
• Lead the discovery phase to a clear go/no-go decision before build starts.
• Track client dependencies and decisions with owners and dates, escalating early when they put the plan at risk.
• Run scope and change control: assess change requests, document impact and route them for approval.
• Facilitate Scrum ceremonies and keep the Jira backlog and board current with the Tech Lead and Business Analyst.
• Coordinate across the client, partner vendors and third-party providers in a multi-vendor setup.
• Own the RAID log, decision log and regular status reporting to client and Software Mind leadership.
• Plan UAT and production release with the client, manage team capacity and allocation, and prepare acceptance evidence and handover documentation.

Required profile

• 7+ years of project management in software delivery, including 3+ years on client-facing projects for US clients.
• Proven delivery of fixed-price / fixed-scope projects with baseline management, change control and milestone-based acceptance.
• Experience managing client dependencies and decisions in multi-vendor environments.
• Track record of delivering short, high-intensity projects from discovery to production.
• Confident stakeholder management up to executive level and excellent written and spoken English.
• Nice to have: e-commerce, shipping, logistics or fulfilment experience; familiarity with Shopify Plus or headless commerce; background in promotional products, print-on-demand or made-to-order manufacturing; PMP, PSM, PMI-ACP or equivalent certification; experience with AI-assisted delivery tooling.

Required skills

• Strong Agile / Scrum practice with Jira and Confluence.
• Technical literacy across APIs, integrations, cloud (AWS) and microservices, able to follow architecture discussions and assess technical risk.