Senior L2/L3 Production Support Data Engineer

About the role

As a Senior Production Support Data Engineer you will maintain and support critical data platforms in AWS, providing L2/L3 troubleshooting and ensuring system reliability. You will collaborate with engineering, infrastructure and business teams to resolve incidents and improve performance.

Key responsibilities

• Investigate, resolve and prevent data‑related incidents in cloud‑based environments.
• Perform root‑cause analysis, drive issue resolution and implement reliability improvements.
• Support and operate AWS services such as Amazon Aurora and DocumentDB.
• Develop automation scripts in Python to streamline operational tasks.

Required profile

• 5+ years of experience in data engineering and production support.
• Strong analytical and troubleshooting skills with ability to work independently.
• Excellent communication and stakeholder management abilities.

Required skills

• Python for scripting and automation.
• Advanced SQL query writing and optimization.
• Amazon Web Services (AWS) – Aurora, DocumentDB, CloudWatch.
• Experience with incident, problem and ITIL‑based support processes.

What we offer

• Inclusive workplace promoting diversity and collaboration.
• Ongoing learning and development opportunities.
• Competitive compensation and benefits package.
• Flexibility to support work‑life balance, comprehensive health benefits, generous paid leave and wellness programs.