Senior Customer Service Representative

About the role

Thermo Fisher Scientific is seeking a Senior Customer Service Representative to support customers throughout the order lifecycle. You will handle administration, quotations, order management and master data maintenance while collaborating with cross‑functional teams.

Key responsibilities

• Process customer orders, quotations and maintain master data in ERP/CRM systems.
• Provide end‑to‑end support across the customer lifecycle, ensuring accuracy and professionalism.
• Manage escalations and complex customer requirements, meeting performance metrics and SLAs.
• Collaborate with internal and external stakeholders to resolve issues and improve service quality.

Required profile

• Minimum 2 years of customer service experience in a shared service centre, multinational or office environment.
• Strong written and verbal communication skills in English; additional languages may be required.
• Proven ability to prioritize multiple tasks, work independently and handle ambiguous situations.
• Track record of meeting performance metrics and service level agreements.

Required skills

• Proficiency with Microsoft Office applications.
• Experience with ERP systems.
• Familiarity with CRM platforms.